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FAQ
With 45 years of experience in the watch and jewelry industry, Oliver Smith Jeweler is a trusted name known for expertise, transparency, and fair dealing. Our team did not start overnight, we are established professionals who have built a reputation for offering fair retail values and aggressive, competitive trade and buy prices. Selling to a family-owned business also means you are working directly with people who value long-term relationships and local service.
We purchase a wide range of luxury watch brands, including A. Lange & Söhne, Audemars Piguet, Blancpain, Breitling, BVLGARI, Cartier, Chopard, F.P. Journe, Hublot, IWC, Jaeger-LeCoultre, Omega, Panerai, Patek Philippe, Piaget, Rolex, TAG Heuer, Tudor, Ulysse Nardin, Vacheron Constantin, Zenith, and many others.
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There is no obligation to accept our offer. If we already have your watch in our possession, we will simply return it to you using fully insured shipping, at no cost to you.
Your Sales Advisor will walk you through the details of the offer and explain whether there is flexibility. Negotiability depends on whether you are selling the watch outright or trading it in toward another timepiece or piece of jewelry.
Once you accept, we will provide you with a secure and fully insured shipping label. After your watch arrives, our team will complete an authentication and service inspection, which typically takes about five business days. Once everything is approved, your payment will be issued promptly.
For safe delivery, we recommend following our detailed packing instructions carefully. Begin by creating a note with your updated contact information and placing it in a padded envelope along with your watch and any included accessories. Secure this padded envelope inside a small box, using bubble wrap, packaging stuffing, or peanuts to cushion the contents. Affix the “Inner Box Label” to this smaller box, then seal it tightly with tape. Next, place the small box inside a larger shipping box, again adding bubble wrap or stuffing to ensure nothing shifts during transit, you should not be able to hear movement inside. Finally, seal the larger box securely with tape and attach the provided shipping label to the top right corner of the package.
Once the transaction is finalized, payment is typically issued within 72 hours. You may choose to receive payment either by check or by wire transfer.
After a Sales Advisor has been assigned to your inquiry, we will provide you with a fully insured shipping label. This allows you to safely and securely send us your watch along with any accessories, such as the original box and papers.
Yes, in some cases we do accept watches from outside of the United States. Please complete the inquiry form, and a member of our team will reach out to discuss your options and confirm whether we can proceed.
The best place to start is with your original paperwork, as the reference number is often listed there. In some cases, you may also find it engraved on the back of the watch. Keep in mind there are usually two numbers: the serial number, which is unique to your individual watch, and the reference number, which identifies the model itself. If you are still unsure, simply include as many clear photos of the watch as possible when submitting your inquiry, and our team will help identify it for you.
All shipping labels provided by Oliver Smith Jeweler are fully insured. In the rare event of a loss, theft, or damage, we will guide you through the claims process and ensure you are covered.
Because the pre-owned watch market moves quickly, offers are generally valid for 48 hours. If you need more time, we encourage you to reach out to your Sales Advisor to discuss the details and confirm whether an extension is possible.
Selling online is simple. Just fill out our submission form and upload photos of your watch. A Sales Advisor will review your information and get in touch with you directly to discuss next steps.
Unlike a strictly online dealer, Oliver Smith Jeweler offers the best of both worlds. We have strong retail and online platforms, giving us more opportunities to sell your watch and ultimately allowing us to extend more competitive offers. You also benefit from the personal attention of a family-owned business with decades of trusted experience.